Technical Support Advisor- Operations

Job Function	:	Operations	Experience	:	6 Months of experience in international tech process
Specialization	:	Operations	Level	:	Operations
Industry	:	CRM/Call Centres/BPO/ITES	Location	:	Gurgaon
Salary	:	As per Industry standards	PG & Above	:	Any Post Graduate
			School & Graduation	:	Any Grad/ Fresher/ Final Year Result awaited

Key Skills

• Problem Solving and Responding to Customer Need:

Gathering and reviewing relevant Customer information; understanding meaningful relationships across information sources; generating and selecting effective options for solutions; providing accurate information, service, or products; or referring Customers to appropriate personnel.

Job Description:

This role is responsible for managing:

• The Technical Support Advisor is responsible for providing professional technical assistance for problems and issues regarding Adobe services by telephone.

• The Technical Support Advisor uses effective communications skills and appropriate support tools to resolve Customer requests in a timely fashion, professionally guiding members through steps to resolve technical problems and issues. The Agent is responsible to ensure that Customer expectations are met and are in line with Adobe’s policies, practices and procedures.

Desired Candidate Profile:

• Open to work in 24/7 Shift environment
• Should be above 18 years of age
• Minimum 6 months of experience in international technical process
• Excellent command over English (Verbal & Written)
• Should be a graduate

Competency Set for Technical Support Advisors:

Preferred skill set:

• Prior experience of Tech process providing high quality phone and on-line technical and customer service support for end-user customers.

• Communication: things to be noted
  • Paraphrasing – Status – Good or Excellent
  • Sentence construction – Status – Good or Excellent
  • Probing – Status – Good or Excellent
  • MTI (Mother Tongue Influence) – NO
  • Language fluency – Status – Good or Excellent
  • Neutral accent – Status – Good or Excellent
  • Rate of speech – Status – Good or Excellent (Slow and understandable)
  • Lisp/physical disability to speak clearly – NO
  • People from DATA Entry jobs or Non-voice jobs – NO
  • People from Domestic set up - NO

• Stability: things to be noted
  • Too many job changes.
  • Reason for the last organisation to be left has to be authenticated.
  • People who have been out of jobs and have too many stop gaps.
  • Person who does not work currently and has not been working from a couple of months.

• Problem Analysis and Resolution/Technical Knowledge/Customer Orientation:

• Ability to use a Desktop Computer System.
• Ability to use Internet and Email with moderate keyboard skills.
• Knowledge of browsers and internet based applications.
• Problem solving skills in Technical troubleshooting environment.
• Familiarity with Operating Systems
  
  
  
  
  
  
  Send your resume to neha@aerosoft.in 
  Or Call 9981203728  [ 1100 - 1400 Mon - Fri only ] 
  
  
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What are the good tools there on Internet ? How a HR Professional can take full use of them ?

What are the good tools there on Internet ? How a HR Professional can take full use of them  ?


Yes, the internet is an excellent tool to learn,gather information, maintain websites (as most libraries have public internet access).Not only is the internet an excellent tool it also provides houseless/homeless people an excellent means of communication for networking and passing on information (as well as just keeping up to date as what is happening).there is a growing network with the help of the internet for Grass Roots Media.The Internet has allowed people to send and receive information in seconds rather than days or weeks using E-mail. There is no barrier to doing business or collaborative research across continents.

Families can use email to keep in touch in a way that was never possible before. Instant messengers such as MSN, Skype and many others allow text, sound and video to be transferred worldwide instantly as well as sharing images and other data. As a research and learning tool, the Worldwide Web offers a vast library of data. Finding information is as simple as entering words into a search engine. Knowledge can be gained in minutes rather than hours and days.

The incredibly rapid transfer of data means that people can travel less. Contact can be maintained from almost anywhere in the world as easily as across a meeting table.
The Internet provides a platform for individuals to publish information, advertising data and commerce sites. No other medium is as accessible to individuals and small businesses.


As technology changes around us, we are forced to change as well, or risk being left behind. We can choose to fight against it at all cost, or try to adapt our old ways to the new technology. But to be truly successful, we must learn to step outside of our proverbial “box” and completely change our perspective of what is possible and what we should be doing.

Regards,
amrita Kumari ( BBA, MBA)
Junior HR Executive
www.AeroSoftCorp.com
www.AeroSoft.in
www.AeroSoft.co.in
www.AeroSoftseo.com
On Line Assistence    :
Gtalk                          :   amrita.aerosoft@gmail.com
Y! Messenger                   :   amrita.aerosoft@yahoo.com
Rediff Bol                     :   amrita.aerosoft@rediffmail.com
MSN                            :   amrita.aerosoft@hotmail.com

Co-browsing  is the ability to navigate a web page simultaneously with other people without needing to use a screen-sharing app. Though the difference with screen-sharing tools is little known and considering the wide availability of these and of the bandwidth needed to use them effectively, it may seem as co-browsing may have its days numbered. But maybe not quite yet. In this guide you can find all of the true, classical co-browsing services that are still available online.

The cool thing with co-browsing is that you can achieve good results even when in presence of very slow, model-like Internet connections. Something altogether not possible with most present-day screen-sharing tools.

Co-browsing is one of the oldest real-time collaboration technologies and also one of the simplest. To make its "magic" work, a co-browsing system simply makes all participants use a common, stripped-down browser, and sends each URL selected by the "host" or presenter, to all other participants connected to the session.

This is why co-browsing requires only normal computer and a minimal Internet connection speed.

Co-browsing tools work by distributing in a synchronous fashion the URL(s) being visited by the presenter to the browsers of all participants.

What are then the key advantages that still justify the use of traditional co-browsing tools? Here the key advantages of co-browsing when compared to screen-sharing solutions:

1. Fast to use even over a slow Internet connection. If your participants live in developing countries or for some other reason do not have ADSL-type, broadband connections to the Internet they can still have a reliable co-browsing session.
2. Maintain privacy of what goes on your computer screen. When running a co-browsing session, you maintain full control of your computer and desktop privacy. Sharing your screen instead, exposes all the activities on your computer to other people. You are unable to control if a distracting IM pop-up will be shown or if your anti-virus software notifies you of a possible threat. In a co-browsing session you just do not have to worry about any of these issues.
3. Collaborate on editing wikis or filling forms even with adverse, low connectivity. Some of the co-browsing tools in this guide provide you with the facility to fill a form simultaneously with the browser of your participants.

To review, compare and analyze the co-browsing tools and services included in this guide, I have selected the following features and traits as key comparative criteria:

• Page Push: Force a specific web page to appear on the end user screen.
• Co-browsing: Browse between URLs and web pages simultaneously with the end user.
• Co-scrolling: Scroll web pages in real-time on the end user screen.
• Co-filling: Allows presenter and participants to fill together a common web form.
• Session control: Allow the end user to take control of the co-browsing session.
• Text Chat: Communicate in real-time with the end user inside the co-browsing session.
• Live Annotation: Take notes, draw, and highlight words while co-browsing.

Price: Choose between a free solution or a paid service.

There are another tools too like online marketing tools, web design tools, pc tools internet, internet marketing tools.


Regards,
Heena Mathur   
Junior HR Executive
www.AeroSoftCorp.com 
www.AeroSoft.in
www.AeroSoft.co.in
www.AeroSoftseo.com
On Line Assistence    :
Gtalk                          :   Heena.aerosoft@gmail.com
Y! Messenger                   :   Heena.aerosoft@yahoo.com
Rediff Bol                     :   Heena.aerosoft@rediffmail.com
MSN                            :   Heena.aerosoft@hotmail.com

Good presence on internet make work easy, How a good presence on Internet can make work easy for a Smart HR Professionals ?

Among the key environmental factors identified as impacting HR’s work are:

 Demographics–An aging population, coupled with a

shortage of qualified talent, particularly in hi-tech and the sciences.

 Technology–The workforce will grow increasingly less

traditional and “distributed” on a national and global basis.

Connecting employees to the goals of the company is incrementally more difficult in this environment.

 Economics–The relentless pressure for profitability will

propel organizational change through continued mergers,

acquisitions and strategic alliances.

Globalization–The growth of the world economy will

create new competitors, new labor markets and require more

sophisticated skills in managing and operating

global businesses

Business professionals are noticing the benefits of working on their own time, but this creates a headache for the HR person in charge of clocking that time. With smartphone and iPad capabilities, employees increasingly feel like they have the resources they need to do their work away from their desk.  In addition to creating payroll headaches for hourly employees, this new demand to work remotely makes it difficult for HR managers to schedule training, implement workplace changes, and keep employees actively engaged.

 There is also a huge amount of grey area around mobile technology uses at work – a main one being the definition of “work.”

Regards,
Heena Mathur  
Junior HR Executive
www.AeroSoftCorp.com
www.AeroSoft.in
www.AeroSoft.co.in
www.AeroSoftseo.com
On Line Assistence    :
Gtalk                          :   Heena.aerosoft@gmail.com
Y! Messenger                   :   Heena.aerosoft@yahoo.com
Rediff Bol                     :   Heena.aerosoft@rediffmail.com
MSN                            :   Heena.aerosoft@hotmail.com

How a good presence on Internet can make work easy for a  Smart  HR Professionals  ?

In addition to traditional job search strategies social media tools can help you to be more proactive by leveraging your immediate network as well as tapping into extended networks. You can also build an on line personal brand that will help you to attract the type of employers and jobs you really want. Even if you aren't currently job seeking it’s worth reviewing your online presence anyway. You want to be sure that your digital reputation represents you accurately and in a positive way to your current employee.

Most people typically work from their company's central location, a physical space where everyone from that organization gathers to exchange ideas and organize their effort.
For these companies, basic web hosting would boost business and raise profits, yet due to either a fear of technology or simply being unaware of what web hosting and a basic web page could do for their bottom line they remain without a web presence.



Regards,
amrita Kumari ( BBA, MBA)
Junior HR Executive
www.AeroSoftCorp.com
www.AeroSoft.in
www.AeroSoft.co.in
www.AeroSoftseo.com
On Line Assistence    :
Gtalk                          :   amrita.aerosoft@gmail.com
Y! Messenger                   :   amrita.aerosoft@yahoo.com
Rediff Bol                     :   amrita.aerosoft@rediffmail.com
MSN                            :   amrita.aerosoft@hotmail.com